About us

Elstore.org is the retail and wholetrade E-shop. Shop providing its customers with a combination of price, selection of products and full service ( we actively keep contacting our customers for sales and for the feedback’s about quality and further updates). Our goal is to earn the trust from the customer and keep them satisfied. We offer competitive pricing, but we also know, that low prices can not make our business superior. We are determined to combine honesty and outstanding service before, during, and after the sale.

Our success is due to the long, continued relationships with our customers. Whether you’re shopping with us for the first time or have bought from us many times before, our goal is to make your shopping experience as informative and as easy as possible. In addition to our online services, you can call us and speak to our experienced customer service representatives for more personal and spontaneous assistance. Your comfort, security and confidence are our main concern.

Payment Methods:

We accept credit card ( Visa, MasterCard, American Express ) payments for online and phone orders.

All transactions are digitally encrypted using the latest technologies. We never share your information.

If you receive a “declined” error message when you placed order ( pending order ), you must contact your bank.Most likely your bank is blocking transaction and there are numerous reasons, for example credit card have an online spending limits, and you may contact your bank to grant permission for the online transactions. After hat bank may temporarily lift this restriction, you may make order again and proceed to checkout. Sometimes credit cards have prohibition to make international transactions, then you must contact your bank as well.

Orders:

If you place an order please provide us with the address where your bank mails your monthly credit card statements. The address you give us must correspond with the address that the card issuing bank has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Please be sure you provide the correct information, even if on your request the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the E-shop.

Orders are subject to our E-shop verification procedure.

Our customer service is working hard for your protection as well E-shop.

In this regard, You may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax or through our secure upload page.

If your order requires verification, you will be notified by phone call or email. For this reason it is imperative that you provide us with both, your home and cell phone numbers.

Inaccurate billing and identity information submitted to us will delay the shipment of your order.

If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

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